Practices of Total Quality Management (TQM) In Tourism Service Industries of Chitwan, Nepal
- Author Janardan Poudel
- Co-Author Dr. Suniti Shrestha
- DOI
- Country : India
- Subject : Statistics
Keywords : Practice, Total Quality Management, Tourism
Abstract
Total quality management (TQM) is a concept to control the quality of service and product with the active participation of all responsible members. Customer satisfaction and long-term success of organization is the main aim of TQM. The study aims to identify the practice of TQM in Nepalese tourism service industries of Chitwan district of Nepal. The study focused on the quality service of tourist focused hotels. It was based on the descriptive and correlational research design. Data was collected from the 120 staffs of 60 hotels and 120 tourists. The result showed the very weak knowledge of TQM among the service providers; they were providing services on the basis of their past experiences. Natural beauty had significant role to determine the level of tourists' satisfaction than the in-door's service quality of hotel. There was need of formal education of TQM for the hotel's managers and employees to ensure the service quality and long-term benefit of hotel.
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