Survey on Customers Satisfaction on Mobile Money Transfer Services: A case study of Kampala central Region, Uganda
- Author Edward Onyango Orinda
- Co-Author Habiba Njeri Ngugi, Asiimwe John Patric
- DOI
- Country : Kenya
- Subject : Information Technology
Keywords : Customers, Mobile Money, Perceived, Policy, Relationship, Services, Satisfaction, Security, Survey, Transaction, Transfer
Abstract
The research was about the survey on customer’s satisfaction on mobile money transfer services in Uganda. The main objective was to investigate the level of customer’s satisfaction on mobile money Transfer. A case study research design was adopted which is intensive and holistic analysis of a single entity or bounded case. The target population consisted of 20 MTN subscribers with regards to money transactions and 30 MTN Agent services. The questions asked and distributed in form of paper sheets and recorded after being filled by the respondents 50 in number. Data analysis was done with help of (SPSS) Statistical Package for Social Science which was used during data manipulation. The findings obtained indicate that majority of the respondents used MMT which was making their work more interesting and most of the customers are fully satisfied with MMT services. Therefore, it should be noted that the launch of the various mobile money schemes simply consolidated the role of cellular phones in commerce because information and monetary value delivery across the cellular phones had been in place for a while ever since the mobile network operators put in place the short messaging service (sms).
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