Perceptions of Distance Learner towards Students Support Services at Higher Education in West Bengal
- Author Abhijit Biswas
- Co-Author Kushal De
- DOI http://wwj
- Country : India
- Subject : Education
Keywords : SSS, ODL, distance learning, students’ perception, interaction
Abstract
Student support services are the main pillars of education for the distance learner as the whole process of learning and the academic outcomes are solely dependent on the qualities of services offered. The present study aims to assess perceptions of the learner towards the student support services provided at higher education in West Bengal. The survey carried out among students of Rabindra Bharati University and Kalyani University show that there is mass discontentment. Few students are satisfied with the quality and amount of SSS provided by the two leading universities. Dissatisfaction is found across the sample but the impact is more among the male respondents, the respondents who are married and the respondents residing in rural areas.
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