Keywords : Total quality management (TQM), Second row leaders, Leadership oriented by TQM, Empowering employees, Feedback, Continuous improvement, Performance, Kingdom of Bahrain.
Abstract
The aim of this research is to identify the impact of applying total quality management principles (Leadership oriented by TQM, empowering employees, feedback and continuous improvement) on improving the performance of second row leaders at the Ministry of Education in the Kingdom of Bahrain. A hundred and ninety eight employees were surveyed through a simple random sample method. The analysis is based on the outcomes of the questionnaire survey that was given out to the sample of employees of the Ministry of Education in the Kingdom of Bahrain. The researchers hypothesized that there is a positive significant relationship between applying total quality management principles and the improving of the performance of second row leaders at the Ministry of Education in the Kingdom of Bahrain. The findings revealed that there is a positive significant relationship between applying total quality management principles (Leadership oriented by TQM empowering employees, feedback and continuous improvement) and improving the performance of the second row leaders at the Ministry of Education in the Kingdom of Bahrain. Moreover, the results indicates that there is no significant relationship between applying total quality management principles and improving the performance of the second row leaders at the Ministry of Education in the Kingdom of Bahrain due to the demographics (Gender, age, qualification, years of experience and position).
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