Quality healthcare delivery has increasingly become a factor that influences patients’ patronage in the Nigeria heathcare centres. A formidable excellent medical care system enables healthcare providers to deliver better quality and value to patients. This study examined patients’ perception of healthcare delivery and satisfaction in selected medical centres in Southwest Nigeria. The population of the study consisted patients/patient’s relatives with a sample size of 720 drawn from the six selected medical centres in equal proportion... A total of 720 copies of questionnaire were designed and administered on the respondents from the six selected hospitals in equal proportion, using convenience sampling technique; out of which 680 copies, representing 94.4% were returned and anlysed. The statistical tools of analyses employed were Factor Analysis, T-Test and Regression Model. Findings revealed that availability/accessibility of service; reliability of service; security/safety; timeliness of service; affordability/cost of service; comfort/convenience; quality of service and courteousness of frontline staff significantly affect patients’ satisfaction of excellent medical services (R2 = 0.871, F = (8, 112) = 94.321, P < 0.01). The study concluded that a statistically significant relationship existed between excellent heaithcare service and patients’ satisfaction in the selected medical centres. The study recommended that the relevant government agency in-charge of healthcare delivery should adopt a strategy of formulating health policies that would embrace the eight service dimensions found to be critical to healthcare delivery and improve on them.
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