A Study on Staff Responsiveness Inclination in Hotels After Covid -19
- Author A.Satish Kumar
- Co-Author Dr. M.Ram Kumar
- DOI https://ww
- Country : India
- Subject :
Keywords : Staff Courtesy, Empathy, Guest Behaviour, Ambiance
Abstract
The staff responsiveness will decide the fate of any service industry in the world. During corona time the hotel staff is not daring enough to meet visitors directly to engage them as they do in normal condition. After, Covid-19 the tourism sector also gaining its charm back with most promising sector in Hyderabad. Tourism and hospitality industry thrives on the patterns of visitations and considerable efforts are placed by decision makers to attract visitors to support the sector and enhance the multiplier effect from the industry. But due to the ongoing situation travel restrictions are being observed at national and international levels. These travel bans, border closures, events cancellations, quarantine requirements and fear of spread, have placed extreme challenges on tourism and hospitality sectors). Air travel, for instance, has been regarded as an amplifying and accelerating factor for influenza and this segment has witnessed significant curtailments as the need of personal safety and survival has become pivotal It has also prominently reduced the need for leisure travel and search for hedonistic getaways. Despite the enormous blow, the sector is salvaging resources and ways to remain afloat for now, be it sturdier negotiations with suppliers for mutual sustenance, extensive cost reduction practices, or minimum mandatory period for accommodation bookings when visiting tourism destinations. Correspondingly, accommodation providers have extended support, mostly at some price, for those needing isolation during quarantine period and to those who are involved in treating COVID patients and cannot return to their usual place of residence.
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