Attributes of Quality Instruction in Business Education based on TQM Principles and Reflections of Selected Graduates in a State University

Belladona A. Cortez, D. Ed.

Attributes of Quality Instruction in Business Education based on TQM Principles and Reflections of Selected Graduates in a State University

Keywords : Attributes, Quality Instruction, Graduates, Total Quality Management, Students.


Abstract

Instruction is one of the most vital determinants influencing students' academic performance as central to any discussion on quality education at any level. Thus, this study aimed to describe the attributes of effective instruction in business education based on TQM principles and the reflections of selected graduates about their business education experiences at Negros Oriental State University where they earned their baccalaureate degree in business administration. The qualitative method was used in the gathering of data. The findings revealed the following attributes of effective instruction in business education: Caring, Competent, Flexible, Approachable, Creative, Thorough, Focused, Professional Demeanor, and Sense of Humor. Hence, future research endeavors may be pursued to validate the findings of this study and present new perspectives toward a solid relationship between teaching and TQM Principles.

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