Indicators for Management in Universities a comparative study of indicators in Korean and Brazilian universities
- Author Arole Joseph
- Co-Author Alequexandre Galvez de Andrade
- DOI https://ww
- Country : Philippines
- Subject :
Keywords : Universities; Balanced Scorecard; indicators.
Abstract
The purpose of this study was an analysis of indicators that can be considered in management at private universities. For this, we base it on a study by Kim and KIM (2018) that points out indicators for performance evaluation in private universities. In this article, we use Spearman's correlation test to analyze and describe which indicators are used in the university teaching management process for decision making at the strategic, tactical, and operational levels. This research is quantitative in nature, a figure of 44 indicators classified into four balanced scorecard (BSC) perspectives. The results indicate that for institutions to develop and maintain good quality, they need to be evaluated periodically. The most used indicators in the Balanced Scorecard Map relate to the occupancy rate of classrooms, customer satisfaction, adequate infrastructure, evaluation processes for facilities and safety and employee training.
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