Inclusion as a Driving Force for Boundary Spanning in the Public Sector
- Author Kouah Adjobi Romuald Paulin Adouko
- Co-Author Jianmin Wang, Assamlan Jeanne Kouame
- DOI https://ww
- Country : China
- Subject : Economics and Management
Keywords : Inclusive Work Environment; Career Aspiration; Strength Use; Boundary-Spanning Behavior; Public Sector.
Abstract
A notable gap exists in understanding how inclusive work environments promote collaboration across organizational boundaries. This research examines the psychological mechanisms behind how inclusion encourages boundary-spanning behaviors, focusing on two motivational mechanisms derived from Self-Determination Theory and Public Service Motivation: career aspiration and strength use. Based on cross-sectional survey data from 427 public servants across seven Ghanaian government institutions, a parallel mediation model was tested using Hayes' PROCESS macro and a latent-variable SEM, both of which showed excellent fit. Results consistently supported full parallel mediation, with inclusive environments positively influencing both career aspiration and strength use. These mediators, in turn, predicted increased boundary-spanning behavior. The direct effect of inclusion became non-significant when mediators were accounted for. The pathway through strength use was slightly stronger than through career aspiration, indicating that applying one’s capabilities provides immediate motivation for cross-boundary work, complementing the future-focused drive of career growth. These findings clarify how inclusion fosters collaboration by revealing its underlying psychological processes. The study emphasizes the importance of creating inclusive climates that support employee development and the use of authentic abilities as strategic tools to enhance interdepartmental collaboration and adaptability in hierarchical public sectors.
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